Cancellation Policy
Key Policy Details
1. Non-Refundable Window:
Canceling within 24 hours of check-in falls outside the initial 24-hour post-booking grace period. As a result, the booking is typically non-refundable, or subject to a cancellation fee (often equivalent to 1 night's charge or the full reservation amount) depending on the individual property's listing terms.
2. Exception (Booked Within 24 hours):
If you booked the property less than 24 hours ago and cancel immediately, you may still qualify for a refund under Stayly's 24-hour post-booking policy.
3. Property-Specific Variations:
Individual hosts and partner properties on Stayly may enforce strict, flexible, or moderate cancellation rules that override general guidelines. Check your specific booking confirmation email or in-app reservation details.
What You Can Do
* Check Your Booking Details: Open the Stayly app, go to your Bookings/Reservations tab, and tap on your reservation to view the exact cancellation penalty for your property.
* Contact Support/Host Directly: If you have an emergency or unexpected delay, reach out to Stayly customer support or the host directly via the app to request a waiver or date adjustment.
* Stayly Support Line: +918414073646